Privacy Policy

Welcome to Wing Snob. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Wing Snob ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website wingsnob-new.top, place orders, or otherwise interact with our food services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site immediately.

This Privacy Policy is designed to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable federal and state regulations governing the collection and use of personal data.

1. About Us

Wing Snob is a food service business operating in the United States. We provide customers with quality food products, online ordering capabilities, and related services through our website and other channels.

For any privacy-related inquiries, questions, or requests, please contact us at the email address listed above. We are dedicated to responding promptly and thoroughly to all privacy-related communications.

2. Information We Collect

We collect various types of information in connection with the services we provide. The categories of personal information we may collect include the following:

2.1 Personal Identification Information

When you interact with Wing Snob — whether by creating an account, placing a food order, subscribing to our newsletter, or contacting us — we may collect personally identifiable information, including but not limited to:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, ZIP code)
• Account username and password (stored in encrypted form)
• Payment information (credit/debit card numbers, billing details — processed securely through third-party payment processors)
• Order history and food preferences
• Special dietary requirements or allergy information you voluntarily provide

2.2 Usage and Behavioral Data

We automatically collect certain information about how you interact with our website and services. This data helps us understand user behavior and improve our offerings:

• Pages visited on our website and duration of visits
• Links clicked, buttons activated, and navigation patterns
• Search queries entered on our website
• Time and date of access
• Referring URLs and exit pages
• Shopping cart activity and purchase completion rates
• Frequency of visits and returning user status

2.3 Device and Technical Information

We collect technical information about the device and connection you use to access our website, including:

• IP address
• Browser type and version
• Operating system and platform
• Device type (desktop, mobile, tablet)
• Screen resolution and display settings
• Unique device identifiers
• Mobile network information (if applicable)
• Geolocation data (general geographic location based on IP address, or precise location if you grant permission)

2.4 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activities on our website. For more detailed information about our use of cookies, please refer to Section 8 of this Privacy Policy and our separate Cookie Policy available on our website.

2.5 Communications Data

When you contact us by email, phone, or through any contact form on our website, we may retain records of those communications, including your name, contact details, and the content of your messages, to help us respond effectively and improve our customer service.

2.6 User-Generated Content

If you submit reviews, feedback, ratings, or other content through our website or social media channels, we may collect and store that content along with any associated profile information you have provided.

2.7 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you connect your account or interact with our social media pages)
• Third-party delivery and logistics partners
• Payment processors and fraud prevention services
• Analytics and marketing service providers
• Publicly available sources

3. How We Use Your Information

Wing Snob uses the personal information we collect for a variety of legitimate business purposes, including:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing and maintaining your customer account
• Arranging delivery or pickup of your orders
• Processing payments and preventing fraudulent transactions
• Sending order confirmations, receipts, and delivery notifications
• Providing customer support and resolving disputes
• Accommodating dietary preferences or allergy information you have shared

3.2 Website Operation and Improvement

• Operating, maintaining, and improving our website and mobile platforms
• Diagnosing technical problems and ensuring website security
• Personalizing your browsing experience based on your preferences and history
• Testing new features, products, and promotions
• Monitoring website performance and traffic patterns

3.3 Analytics and Research

• Conducting statistical analysis and market research
• Understanding customer preferences and purchasing patterns
• Evaluating the effectiveness of our marketing campaigns
• Developing new products and services based on customer demand
• Generating aggregated, anonymized reports about our user base

3.4 Marketing and Promotions

• Sending you promotional emails, newsletters, and special offers (with your consent where required)
• Displaying targeted advertisements on our website and third-party platforms
• Notifying you about new menu items, seasonal specials, and limited-time promotions
• Running loyalty programs and reward campaigns
• Conducting surveys and collecting feedback to improve our services

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected]. Please note that even if you opt out of marketing emails, we may still send you transactional or service-related communications.

3.5 Legal Compliance and Safety

• Complying with applicable laws, regulations, and legal processes
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Wing Snob, our customers, and the public
• Detecting, preventing, and addressing fraud, security breaches, and other harmful activities
• Responding to law enforcement requests and legal obligations

4. Sharing Your Information with Third Parties

Wing Snob does not sell your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We may share your personal information with trusted third-party service providers who assist us in operating our business. These providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures. Service providers may include:

• Payment Processors: To securely handle credit and debit card transactions
• Delivery and Logistics Partners: To fulfill and track your food orders
• Email Marketing Platforms: To send promotional and transactional communications
• Analytics Providers: Such as Google Analytics, to analyze website traffic and user behavior
• Cloud Hosting and IT Services: To store and manage our data infrastructure
• Customer Support Tools: To manage and respond to customer inquiries
• Fraud Prevention Services: To identify and prevent fraudulent transactions

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., courts, government agencies, or law enforcement). This includes situations where we believe disclosure is necessary to:

• Comply with a legal obligation, court order, or subpoena
• Protect and defend the rights or property of Wing Snob
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Protect against legal liability

4.3 Business Transfers

In the event that Wing Snob is involved in a merger, acquisition, asset sale, reorganization, or other business transaction, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties for purposes not described in this policy when we have obtained your explicit consent to do so.

4.5 Aggregated and Anonymized Data

We may share aggregated or anonymized data that does not identify you personally with third parties for research, marketing, analytics, or other business purposes.

5. Data Security

Wing Snob takes the security of your personal information seriously and implements a range of technical, administrative, and physical safeguards to protect your data from unauthorized access, use, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers. Sensitive data such as payment information is encrypted both in transit and at rest.
• Access Controls: Access to personal data is restricted to authorized employees and contractors who need it to perform their job functions. All staff with data access receive privacy and security training.
• Secure Password Storage: Account passwords are stored using industry-standard hashing algorithms and are never stored in plain text.
• Regular Security Audits: We conduct periodic reviews of our data collection, storage, and processing practices to identify and address potential vulnerabilities.
• Firewall and Intrusion Detection: We maintain firewalls and intrusion detection systems to monitor for and prevent unauthorized access to our network and systems.
• Third-Party Security Standards: Our payment processing partners comply with the Payment Card Industry Data Security Standard (PCI-DSS).

5.2 Limitations of Security

While we implement robust security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your personal information. In the event of a data breach that affects your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law.

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights with respect to your personal information. Wing Snob is committed to honoring these rights and providing mechanisms for you to exercise them.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (such as information needed to complete a transaction or comply with legal obligations).
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information with third parties for cross-context behavioral advertising. Wing Snob does not sell personal information in the traditional sense, but if you wish to opt out of data sharing for advertising purposes, please contact us.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information (such as precise geolocation, financial information, or health-related data) to only what is necessary to perform the services you have requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, provide a different level of service, or suggest that you will receive a different quality of service because you exercised your privacy rights.

6.2 General Privacy Rights for All US Residents

Regardless of your state of residence, Wing Snob provides the following rights to all users:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we update or correct inaccurate or incomplete information in your account.
• Right to Deletion: You may request that we delete your account and associated personal information, subject to applicable legal exceptions.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where we process your data based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications at any time.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable request to us by:

• Email: [email protected]

To protect your privacy and security, we will verify your identity before processing your request. We will respond to verifiable requests within 45 days of receipt. If we need additional time (up to 90 days total), we will inform you of the reason and the extension period in writing. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

7. Data Retention

Wing Snob retains personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the type of data and the purpose for which it was collected.

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data destruction policies.

8. Cookies and Tracking Technologies

Wing Snob uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) to enhance your browsing experience, analyze website traffic, and deliver relevant content and advertising.

8.1 Types of Cookies We Use

• Essential/Strictly Necessary Cookies: These cookies are required for the website to function properly. They enable core features such as security, network management, and user authentication. These cannot be disabled without affecting website functionality.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website (e.g., pages visited most often, error messages received). We use this data to improve how our website works. We use tools such as Google Analytics for this purpose.
• Functionality Cookies: These cookies allow the website to remember choices you make (such as your preferred language, saved cart items, or delivery address) to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements relevant to you and your interests. They also help limit the number of times you see an ad and measure the effectiveness of advertising campaigns.

8.2 Managing Your Cookie Preferences

You can control and manage cookies in several ways:

• Through your browser settings, you can delete existing cookies, block new cookies, or receive a warning before cookies are stored.
• You may use the cookie consent banner on our website to customize your preferences.
• For opt-out options regarding advertising cookies, you may visit the Network Advertising Initiative opt-out page or the Digital Advertising Alliance opt-out page.

Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features, including online ordering.

For comprehensive information about the specific cookies we use, their purposes, and their retention periods, please review our full Cookie Policy available on our website.

9. Children's Privacy

Wing Snob's website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13, and we do not direct our services to children.

We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete such information from our systems.

Users between the ages of 13 and 17 should not use our website without the knowledge and supervision of a parent or legal guardian. We encourage parents and guardians to monitor their children's online activities and educate them about safe internet practices.

10. International Data Transfers

Wing Snob is based in the United States, and the information we collect is primarily processed and stored on servers located in the United States. If you are accessing our website from outside the United States, please be aware that your information will be transferred to, processed in, and stored in the United States.

The United States may not provide the same level of data protection as the country in which you reside. By using our website and providing us with your personal information, you consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy and applicable U.S. law.

Where we transfer personal data internationally to third-party service providers, we take steps to ensure that such transfers comply with applicable privacy laws and that your information remains protected to the standards described in this Privacy Policy. These safeguards may include:

• Entering into data processing agreements with third-party providers
• Ensuring third-party providers maintain adequate data protection standards
• Implementing contractual clauses that require service providers to protect personal data

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, and services that are not operated or controlled by Wing Snob. When you click on a third-party link, you will be directed to that third party's website. We strongly advise you to review the privacy policy of every website you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. This Privacy Policy does not apply to information collected by third parties through their own websites, applications, or other means.

12. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for responding to DNT signals, and our website does not respond to DNT signals at this time. However, you can manage your tracking preferences through our cookie settings and the opt-out options described in Section 8 of this Privacy Policy.

13. How to File a Privacy Complaint

If you believe that Wing Snob has not complied with applicable privacy laws or this Privacy Policy in relation to your personal information, you have several options for filing a complaint:

13.1 Contact Us Directly

We encourage you to contact us first so that we can address your concerns promptly and effectively:

• Email: [email protected]
• Website: wingsnob-new.top

We will acknowledge your complaint within 5 business days and aim to provide a full response within 30 days.

13.2 File a Complaint with the Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) enforces consumer privacy laws in the United States. If you believe your privacy rights have been violated, you may file a complaint with the FTC:

• Online: reportfraud.ftc.gov
• Phone: 1-877-382-4357
• Mail: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

13.3 California Residents — California Attorney General

California residents who believe their CCPA/CPRA rights have been violated may also file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov

13.4 State-Level Consumer Protection Agencies

Residents of other U.S. states may also have the right to file complaints with their respective state attorney general's office or consumer protection authority. We encourage you to familiarize yourself with the privacy laws applicable in your state of residence.

14. Changes to This Privacy Policy

Wing Snob reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website notifying users of the changes
• Send an email notification to registered users (where required by law)

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to addressing your inquiries in a timely and thorough manner.

When contacting us about a privacy matter, please provide sufficient information to help us identify your account and understand your request. We take all privacy inquiries seriously and are dedicated to resolving any concerns you may have about the handling of your personal information.