Refund Policy

At Wing Snob, customer satisfaction is our top priority. We understand that issues can arise with food orders, and we are committed to addressing your concerns fairly and promptly. Please read this Refund Policy carefully to understand your rights and our obligations when it comes to refunds, cancellations, and exchanges.

This Refund Policy applies to all purchases made through our website wingsnob-new.top and any associated ordering platforms. By placing an order with Wing Snob, you agree to the terms outlined in this policy. This policy is governed by applicable United States federal and state consumer protection laws, including the Federal Trade Commission (FTC) Act.

1. Eligibility Conditions for Refunds

Wing Snob will consider refund requests under the following circumstances. To be eligible for a refund, your situation must meet one or more of the conditions listed below:

• Incorrect Order: You received an item that is significantly different from what you ordered (e.g., wrong flavor, wrong quantity, wrong sauce).
• Missing Items: One or more items from your order were not included in your delivery or pickup bag.
• Food Quality Issues: The food you received was spoiled, undercooked, overcooked, or otherwise unfit for consumption at the time of delivery or pickup.
• Damaged or Tampered Packaging: Your order arrived with visibly damaged or tampered packaging that compromised the integrity or safety of the food.
• Duplicate Charges: You were charged more than once for the same order due to a technical or billing error on our end.
• Order Not Received: Your order was never delivered and was confirmed lost by our delivery system or partner service.
• Allergen Issues: A confirmed allergen was present in your food that was not disclosed in the item description, and you notified us in advance of your allergy.

Refund eligibility is evaluated on a case-by-case basis. Wing Snob reserves the right to request supporting evidence (such as photos) before approving a refund.

2. Timeframes for Refund Requests

To ensure we can properly investigate and resolve your issue, refund requests must be submitted within the following timeframes:

3. Non-Refundable Items and Situations

Certain situations and items are not eligible for refunds under this policy. Refunds will not be issued in the following cases:

• Orders where the customer simply changed their mind after the food was prepared or delivered.
• Food items that have been partially or fully consumed without a documented quality issue.
• Customization or special requests that were correctly fulfilled as specified in the order.
• Promotional, discounted, or complimentary items provided at no charge.
• Delivery fees charged by third-party delivery platforms (these are subject to the platform's own refund policy).
• Orders where incorrect delivery information was provided by the customer, resulting in non-delivery.
• Issues reported beyond the applicable refund request deadlines outlined in Section 2.
• Dissatisfaction based purely on personal taste preferences that do not indicate a quality defect.
• Tip amounts paid to delivery drivers.

4. How to Request a Refund — Step-by-Step

Requesting a refund from Wing Snob is a straightforward process. Please follow these steps to submit your request:

1. Step 1 — Gather Your Information: Before contacting us, have the following details ready:
   • Your full name
   • Order number or confirmation number
   • Date and time of your order
   • A clear description of the issue
   • Photos or evidence of the problem (if applicable — strongly recommended for food quality or packaging issues)
2. Step 2 — Contact Us: Reach out to our customer support team via one of the following methods:
   • Email: [email protected]
   • Website: wingsnob-new.top
3. Step 3 — Submit Your Request: In your message or form submission, clearly state:
   • That you are requesting a refund
   • Your order details
   • The reason for your refund request
   • Your preferred refund method (original payment method or store credit)
4. Step 4 — Await Confirmation: Our team will acknowledge your request within 1–2 business days. We may follow up with additional questions or request supporting documentation.
5. Step 5 — Resolution: Once your request is reviewed and approved, we will process your refund or offer an appropriate resolution (see processing times in Section 5).

5. Refund Processing Times by Payment Method

Once a refund has been approved by Wing Snob, the time it takes for the refund to appear in your account depends on your original payment method:

6. Partial Refunds

In certain situations, Wing Snob may issue a partial refund rather than a full refund. Partial refunds may be granted in the following circumstances:

• Only some items in your order were affected by a quality issue, missing item, or error — a refund will be issued for those specific items only.
• You partially consumed the order and discovered a quality issue with the remaining portion — a partial refund may be offered at our discretion.
• The order was substantially correct but contained a minor error that did not warrant a full refund.
• A promotional discount was applied to the order — the refund amount will reflect the actual amount paid, not the original price.

The amount of any partial refund will be communicated to you before it is processed. You may accept the partial refund or request further review of your case.

7. Exchange Policy

Due to the perishable nature of food products, Wing Snob's ability to offer direct exchanges is limited. However, we do our best to make things right:

• In-Store Orders: If you are present at our location and identify an issue with your order before leaving, we will replace the item immediately at no additional charge, subject to item availability.
• Delivery Orders: For delivery orders, direct food-for-food exchanges are generally not possible due to food safety and logistics constraints. In these cases, we will typically offer a refund for the affected items or issue store credit for a future order.
• Store Credit Option: Instead of a monetary refund, you may choose to receive Wing Snob store credit of equivalent or greater value, which can be applied to a future order. Store credit does not expire and has no minimum redemption amount.

8. Cancellation Policy

We understand that plans can change. Please review our cancellation policy below:

8.1 Online and Phone Orders

• Before Preparation Begins: If you cancel your order before the kitchen has begun preparing it, you are entitled to a full refund. Contact us immediately at [email protected] or by phone.
• After Preparation Has Begun: Once our kitchen has started preparing your order, cancellations may not be accepted, or only a partial refund may be offered to cover items not yet prepared.
• After Dispatch for Delivery: Orders that have already been dispatched for delivery cannot be cancelled. Please contact us upon receipt if there is an issue with your delivered order.

8.2 Catering and Large Group Orders

• Cancellations for catering or large group orders (orders over $150) must be made at least 24 hours in advance of the scheduled pickup or delivery time to receive a full refund.
• Cancellations made less than 24 hours before the scheduled time may be subject to a cancellation fee of up to 50% of the total order value to cover preparation and ingredient costs.
• Cancellations made less than 2 hours before the scheduled time for catering orders will not be eligible for a refund.

8.3 Pre-Orders and Scheduled Orders

Pre-orders and future-scheduled orders may be cancelled without penalty up to 12 hours before the scheduled preparation time. After this window, standard cancellation terms apply.

9. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, Wing Snob provides the following escalation and dispute resolution process:

9.1 Internal Escalation

1. First Contact: Submit your refund request to our standard customer support team at [email protected].
2. Escalation Request: If you are unsatisfied with the initial response, reply to our email and request escalation to a senior manager or supervisor. Please include "ESCALATION REQUEST" in the subject line.
3. Management Review: A senior team member will review your case within 3–5 business days and provide a final internal decision.

9.2 Third-Party Platforms

If your order was placed through a third-party delivery platform (such as DoorDash, Uber Eats, or Grubhub), you may also be entitled to file a dispute through that platform's own customer support channels. Wing Snob will cooperate with third-party platform dispute investigations as required.

9.3 Chargeback Rights

You retain the right to contact your bank or credit card issuer to dispute a charge if you believe you have been billed incorrectly and have been unable to resolve the matter with Wing Snob directly. We encourage you to contact us first, as chargebacks can be time-consuming for both parties.

9.4 Consumer Protection Resources

If you believe your consumer rights have been violated, you may contact the following agencies:

• Federal Trade Commission (FTC): www.ftc.gov — for deceptive or unfair business practices
• Your State Attorney General's Office — for state-level consumer protection complaints
• Better Business Bureau (BBB): www.bbb.org — for business complaint filing

10. Fraudulent Refund Requests

Wing Snob takes the integrity of our refund process seriously. Any customer found to be submitting fraudulent, false, or exaggerated refund claims may be subject to the following actions:

• Denial of the current and future refund requests
• Suspension or termination of the customer's account
• Reporting to applicable law enforcement or consumer protection authorities
• Legal action to recover losses caused by fraudulent claims

We appreciate your honesty and cooperation in helping us maintain a fair refund system for all customers.

11. Changes to This Refund Policy

Wing Snob reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to wingsnob-new.top. We recommend checking this page periodically to stay informed of any updates. Continued use of our website and services after changes are posted constitutes your acceptance of the revised policy.

12. Contact Information for Refund Requests

For all refund-related inquiries, cancellations, or complaints, please contact our customer support team using the information below. We are committed to responding promptly and resolving your concerns as quickly as possible.